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  • Fertility Support

    • Shipping Policy

    DELIVERY INFORMATION

    At Floralia Wellness, we aim to give you a great experience, no matter where you live.

    AUSTRALIAN DOMESTIC SHIPPING

    All domestic packages are sent via Australia Post Express. You will receive an email from Australia Post with your tracking number when it is dispatched. 

    INTERNATIONAL SHIPPING

    We do not offer international shipping. This due to the complexity of varying laws in different countries concerning the shipping of complementary medicines.

    SHIPPING COSTS

    Domestic shipping is charged at a flat rate based on size and weight and is calculated at check-out. Australia-wide orders are shipped with Australia Post Express at a flat rate of $15. Any orders that are deemed oversize by our front of house team may incur an additional shipping cost.

    ESTIMATED DELIVERY TIMEFRAMES

    • 3-6 business days - Metro 
    • 4-8 business days - Regional
    • 8-16 business days - Remote    

    During busy trading periods, orders may take longer due to high volumes.

    Once orders are placed, they are not able to be edited, added to or cancelled.

    ADDITIONAL SHIPPING INFORMATION

    Please note that although we aim to dispatch all orders within 3 business days, we cannot be held responsible for postal or courier delays and circumstances out of our control. 

    Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Floralia is not responsible for any delays caused by postal or delivery services.

    Floralia is under no obligation to ship any goods ordered until full payment for those goods has been received. In the event of the requested goods being unavailable, Floralia may cancel the order and affect a full refund.
    If you have a general delivery question, please email orders@floraliawellness.com.au 

    PACKAGING INFORMATION AND OUR ENVIRONMENTAL FOOTPRINT

    We make an effort to ensure your order is delivered in good condition, whilst leaving the smallest environmental footprint possible. Our packaging is made of 

    • Paper Biodegradable “bubble wrap”
    • Cardboard boxes and satchels
    • Biodegradable packing peanuts
    • Re-usable ice-packs
    • The glass and plastic bottles used by suppliers are recyclable

    We are continually looking to further reduce our impact and footprint on the environment and to ensure our business and the world we live in is sustainable and enjoyable for future generations. This is not something we take lightly.

    PROBIOTIC AND TEMPERATURE SENSITIVE GOODS

    Yes, probiotics can be shipped. Please refer to our Probiotic & Temperature Sensitive Shipping Policy for more detail.

    Last update: 07/11/2024