Shipping Policy
At Floralia Wellness, we aim to give you a great experience, no matter where you live.
Delivery Information
Australian Domestic Shipping
All domestic packages are sent via Australia Post Express. You will receive an email from Australia Post with your tracking number when it is dispatched.
International Shipping
We do not offer international shipping. This due to the complexity of varying laws in different countries concerning the shipping of complementary medicines.
Shipping Costs
Domestic shipping is charged at a flat rate based on size and weight and is calculated at check-out. International shipping is calculated at time of posting and you will receive an additional call to process shipping costs - costs are based on size, weight and destination. If you require a quote prior to shipping, please let us know and this can be arranged.
Australia-Wide Orders - Australia Post Express
- Flat fee of $15 for orders up to 5kg
Estimated Delivery Timeframes
- 3-6 business days - Metro
- 4-8 business days - Regional
- 8-16 business days - Remote
During busy trading periods, orders may take longer due to high volumes.
Once orders are placed, they are not able to be edited, added to or cancelled.
Additional Shipping Information
Please note that although we aim to dispatch all orders within 3 business days, we cannot be held responsible for postal or courier delays and circumstances out of our control.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Floralia is not responsible for any delays caused by postal or delivery services.
Floralia is under no obligation to ship any goods ordered until full payment for those goods has been received. In the event of the requested goods being unavailable, Floralia may cancel the order and affect a full refund.
If you have a general delivery question, please email orders@floraliawellness.com.au
Packaging Info and & Our Environmental Footprint
We make an effort to ensure your order is delivered in good condition, whilst leaving the smallest environmental footprint possible. Our packaging is made of
- Paper Biodegradable “bubble wrap”
- Cardboard boxes and satchels
- Biodegradable packing peanuts
- Re-usable ice-packs
- The glass and plastic bottles used by suppliers are recyclable
We are continually looking to further reduce our impact and footprint on the environment and to ensure our business and the world we live in is sustainable and enjoyable for future generations. This is not something we take lightly.
Probiotic and Temperature Sensitive Goods
Yes, probiotics can be shipped. Please refer to our Probiotic & Temperature Sensitive Shipping Policy for more detail.