Floralia kindly requests 48-business hours’ notice if you’re unable to make your scheduled appointment. A 100% charge will apply for any consultations or treatments cancelled with less than 48-hours’ notice.
Please arrive 10 minutes prior your consultation, to allow adequate time for you to check-in and relax before your consultation experience. Late arrivals may result in reduced treatment time.
To ensure comfort and relaxation of all clients, we ask that you keep your voices to a minimum and respect that the clinic is a mobile phone and smoke-free environment.
All clients must be a minimum of 18 years of age. Guests aged from 16 years may attend with signed consent from a parent or legal guardian. Clients aged under 16 years must attend with a parent or legal guardian.
Introduction & Purpose
Floralia (ABN 55 107 902 910) (we, us, our) is committed to protecting your privacy. We are also committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian privacy principles (the Privacy Act and Principles).
This policy explains how your personal information (which may include your health information) is collected and used by our business or through our website and mobile applications (Site).
Please read this policy carefully. By providing your personal information to us, you consent to us collecting, holding, using and sharing your personal information in accordance with this policy.
What is personal information?
In this policy, ‘personal information’ has the meaning given in the Privacy Act and Principles. Generally, it is information or an opinion that can be used to personally identify you. This may include things like your name, address, telephone number, email address, occupation, and health information.
What personal information do we collect and hold?
The types of personal information we may collect about you include:
How do we collect your personal information?
We collect your personal information in several different ways including:
Where reasonable and practicable to do so, we will collect your Personal Information directly from you. However, in some circumstances we may be provided with information by third parties.For example, personal information may also be collected from other sources, such as:
In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
If you do not provide us with personal information when requested to do so, we may not be able to provide our products and/or services to you, carry out your instructions or otherwise achieve the purpose for which the information has been sought.
Wherever lawful and practical, you will have the option of not identifying yourself when dealing with us.
Why do we collect, use, hold and share your personal information?
We may collect, hold, use and disclose personal information for the following purposes:
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
The majority of web browsers accept cookies automatically. You can disable cookies, but it might restrict your ability to access certain areas of the Site.
Who do we share your personal information with?
We may share your personal information:
Communications and marketing
We may from time to time use your personal information in order to communicate and market our products and services to you via newsletters, email invitations and updates about our products and/or services, upcoming workshops and events. You may opt out of direct marketing at any time by notifying us in writing or by using the opt-out facilities provided in the communication.
Disclosure of information outside the jurisdiction of collection
How do we store and protect your personal information?
We are committed to ensuring the safety and security of your personal information. We store your personal Information in a manner that reasonably protects it from misuse interference, loss and from unauthorized access, modification or disclosure. For example, we maintain client files in secure offices and limit access to personal information to individuals with a need to know. We do use cloud storage for personal information with Timely, Vend, IntakeQ and G-Suite. These companies are subject to encryption and protection policies that can be found on their websites.
If you communicate with us via electronic means such as email, Zoom, Skype, contact forms or social media platforms, we do not have full control over the transmission or storage of any personal information disclosed. By participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which we cannot be held responsible.
We will destroy or de-identify your personal information when it is no longer needed for the purpose for which it was obtained, except where we have a legal obligation to retain such information, such as your health information. We will never permanently store complete credit card details.
Privacy and our website
Please note given our website is linked to the internet, and the internet is inherently insecure, we cannot guarantee the secure transmission of information you communicate to us online. Because of this, any information you send to us online is at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this policy.
We may provide links on our Site to third party websites, for your information and convenience. Please note we do not have any control over such websites and are therefore not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. We note those websites are not governed by this policy.
How can you access and correct your personal information?
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions set out in Privacy Act 1988 (Cth). If you wish to access your Personal Information, please contact us in writing.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website or upon request.
How can you lodge a privacy-related complaint, and how will the complaint be handled?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it within 30 days.
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
For more information
If you have any questions about the content of this policy, please contact us at:
Floralia Wellness & Apothecary
Unit 4/145 Stirling Hwy, Nedlands WA 6009
Phone: 08 6468 8149
Last update: April 2020